Returns & Exchanges

At Hasu-Seizo, we stand behind the quality of our premium kitchenware and offer a 30-day return window for items in their original, unused condition. We are committed to ensuring your culinary experience is exceptional and will work with you to resolve any issues with your order.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Item

  Securely pack the unused item in its original Japanese packaging, ensuring all protective sleeves and certificates are included to prevent damage during transit.

• 3.
  Ship the Return

  Affix your shipping label and drop the package off at an authorized carrier location; we recommend using a trackable service for high-value cutlery.

• 4.
  Inspection and Refund

  Once our artisans inspect the returned item for quality assurance, we will process your refund to the original payment method within 5-7 business days.